Badges
Certifications
Work Experience
Associate Support
Tech Mahindra •  November 2018 - August 2019
1. Prepares for customer inquiries by studying products, services, and customer service processes. 2. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information. 3. It’s an inbound process and following quality parameters as per process. 4. Records customer inquiries by documenting inquiry and response in customers' accounts. 5. Improves quality service by recommending improved processes; identifying new product and service applications. 6. Accomplishes customer service and organization mission by completing related results as needed. 7. Working as 24/7 rotational shifts.
Education
PES Institute of Technology (PESIT), Bangalore
Computer Science & Engineering, BE•  August 2015 - May 2018