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Work Experience
Product Support Manager
Zenoti• October 2019 - October 2020
Leading Technical Account Manager teams, handling escalations, working with development to resolve product defects, creating knowledge management platform (C#)
Senior Manager, Support
SAP• October 2016 - October 2019
Team leadership (engineers and call center), strategic escalation management, develop advance SQL queries for troubleshooting, triage defects with product leadership team for resolution, create on-boarding training and collaborate with learning services to tailor on-going training to role-specific offerings.
Support Manager
Byte Software• October 2012 - October 2016
Create automation (VBA, Access, PowerShell, AutoHotkey), developed vendor portal (Access), created knowledge management system (Access), created program for centralized tool access (C#).
Education
Olympic College
General Transfer Degree, Associates• January 2012 - June 2012
I studied at multiple community colleges over a long span of time and finally finished my transfer degree in 2012 at Olympic College.