Encora Innovation Lab | July 2018 - Present
Job Role Includes below responsibilities: • Design and implement build, deployment, and configuration management. • Test implemented designs. • Build and test automation tools for infrastructure provisioning. • Handle code deployments in all environments. • Monitor metrics and develop ways to improve. • Provide technical guidance and educate team members and coworkers on development and operations. • Brainstorm for new ideas and ways to improve development delivery. • Consult with peers for feedback during testing stages. • Build, maintain, and monitor configuration standards. • Maintain day-to-day management and administration of projects. • Manage CI and CD tools with team. • Document and design various processes; update existing processes. • Improve infrastructure development and application development. • Follow all best practices and procedures as established by company.
Nichepro Technologies Pvt Ltd | January 2017 - March 2018
Deployed to Client Site: Cisco Systems India Pvt Ltd Member of the Cisco Datacenter Solutions Support Team (Senior Systems Engineer), which is responsible for providing support for Cisco's Dat acenter suite of products and solutions, including but not limited to Unified Computing Systems, Nexus Switching, SAP HANA, Cisco Integrated System for Microsoft Azure Stack Cisco UCS Infrastructure with Docker Datacenter for Container Management, Cisco Openstack Solutions covering areas of virtualization, compute, storage, networking and multiple 3rd party vendor solutions. Job Role Includes below responsibilities: · Acts as a single point of contact to provide second/third level technical support on a worldwide basis via phone, email, remote access to customer devices. · Facilitate resolution of complex problems in collaboration with 3rd party vendors. · Interact with customers in a variety of mediums and knowledge levels. · Provide systems/pr oduct training and act as a technical expert. · Build a knowledge base for customers to enable self service problem resolution. · Also have access to our state of the art lab, where we can recreate customer issues using a wide selection of both networking a nd test equipment, in a supportive environment. · Drive issue resolution through technical troubleshooting, escalation and management. · Work collaboratively in a team environment, provide training, and mentor and lead other engineers in an on the job, just in time basis.
VMware | March 2011 - March 2016
Working for VMware as GSS Lab Admin by providing assistance with infrastructure configurations that reproduce customer environments for the purpose of replicating customer’s technical issues. Develop, configure and maintain cloud environments based on VMware Cloud Director, VCAC/vRA, NSX, Open stack responsible for break/fix/maintenance of servers and applications. Team member of Global Support Services Zimbra, resolving issues related to Zimbra Collaboration Suite (which is an integration of many open source technologies like, Postfix, OpenLDAP, OpenSSL, MYSQL, Apache Jetty, nginx etc) from customers worldwide.
Effone Technologies Pvt Ltd | November 2008 - March 2011
Supported remote data centers with hundreds of RHEL servers, my job role includes OS upgrade, patching, Performance Fine-Tuning, OS hardening, Disaster Recovery using backups, data migration, Building new application servers as per client’s requirements. Projects: ▪ Design & Implementation of Open Source Email Collaboration Suite (Zimbra) internally by replacing Microsoft Exchange Server. ▪ Using Bash Scripting to migrate emails from Zimbra Desktop to ZCS Server. ▪ Using RHN Satellite Server to manage Red hat Linux servers running on remote datacenters.
Radiant Info Systems Pvt Ltd | May 2006 - June 2007
Worked as a Linux system administrator by providing data center support, Install/Config/Manage Linux Servers (SUSE Enterprise application servers) and other normal system admin tasks.
BMS College of Engineering
Computer Science & Engineering, BE
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