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Work Experience
Software Engineer
VisaTravel• April 2022 - Present
Goal: Project aimed to streamline the process of obtaining credit cards from different banks internationally, eliminating the need for customers to physically visit banks in other countries. The company’s platform offers a seamless and efficient approach to credit card acquisition, providing an innovative solution for customers worldwide. Tasks: As a key member of the development team, I was responsible for designing and implementing a comprehensive CRM system that effectively managed new customer requests and current orders. The CRM system I developed not only enhanced the user experience but also improved the overall efficiency of the platform. Additionally, I integrated a notification system that utilized SMS and email to keep customers informed about the status of their orders, further improving customer satisfaction. Key Achievements: 1) Successfully developed and implemented a robust CRM system that improved the processing of new customer requests by 70%. 2) Integrated a dynamic notification system, leading to a 35% reduction in customer inquiries related to order status. 3) The platform attracted over 6,000 users within the first six months of its launch, generating a significant increase in revenue for the company.
Software Engineer
UTLC• January 2022 - April 2022
The project focused on streamlining the customs clearance process for a company that specializes in delivering goods from various countries, including Europe, the USA, and China. Given the massive volume of customs clearance procedures, there was a pressing need to optimize and expedite document preparation. As the primary developer, I designed, implemented, and maintained a program that revolutionized the customs clearance process by generating a complete set of required documents in just one click. By leveraging the data from spreadsheets, the program was able to automatically create all necessary documents for customs clearance, significantly reducing the preparation time. This innovative solution transformed a process that previously took 40-60 minutes per document set preparation into one that required only a single minute. Key Achievements: 1) Developed and implemented a cutting-edge customs clearance documentation system, dramatically reducing document preparation time by 95%. 2) Enabled the company to process a substantially higher volume of customs clearance procedures, increasing overall efficiency and facilitating the delivery of goods to clients. 3) Contributed to the company's growth by optimizing resource allocation and significantly enhancing customer satisfaction through faster and more reliable deliveries.
Education
Russian State University for the Humanities
Civil law, BS• September 2005 - July 2010