Atique Ahmed

Developer Advocate

Zoom•  February 2024 - Present•  Kolkata, Remote

Focusing on championing developer needs and fostering innovation through effective advocacy and community engagement. Leading initiatives that bridge core Zoom products with modern AI capabilities, enabling developers to build scalable, intelligent solutions. FrontEnd – React, Angular 18+ Backend – Node.js, TypeScript API & Serverless – AWS API Gateway, AWS Lambda Cloud & DevOps – VMware Cloud, Dockerized Containers, SonarQube Database – MongoDB, Postgres, Elasticsearch Zoom Products – Zoom Meeting, Zoom Video SDK, Zoom Contact Center, Zoom Chat, Zoom Virtual Agent AI/ML – Generative AI (AWS Bedrock), Agentic AI, Retrieval- Augmented Generation (RAG), AI Agents for automation, Sentiment Analysis, Summarization Models Server – AWS S3 Bucket, AWS SES, Lambda Others – XRAY, CloudFront, AWS CloudWatch, AWS Cognito, IdentityPool, AWS SNS, Microservices, Docker, MySQL Dedicated to bridging the gap between technology and developers, ensuring a vibrant and collaborative ecosystem. Committed to amplifying the voice of developers, addressing concerns, and facilitating meaningful connections within the community. Innovation Projects @ Zoom Engage AI – Architected an AI-driven ticketing enhancement system for ServiceNow-style workows, featuring deduplication, sentiment tracking, and summarization to improve escalation handling. Zoom Virtual Agents – Designed and optimized intelligent virtual agent solutions that automated customer support within Zoom Contact Center. Enhanced resolution rates through natural language understanding, proactive suggestions, and multi-channel integration (voice, chat, and video). Zoom AI Companion – Contributed to AI-powered productivity enhancements in meetings and chat, including smart summarization, action item extraction, and contextual Q&A. Integrated generative AI to boost collaboration efciency and reduce manual note-taking. AI Agent Development – Built Agentic AI workows with RAG pipelines for blog automation, customer sentiment analysis, and proactive support solutions. Generative AI Integration – Experimented with AWS Bedrock LLMs and Zoom SDKs to demonstrate next-gen use cases for video meetings, chatbots, and virtual agent support.

Full Stack Developer

VMware•  May 2021 - December 2023

I’m a Full Stack developer, responsible for working on multiple VMware internal products. Technology used: FrontEnd - React, Angular14+ Backend - Java Spring Boot, Nodejs API - APIGETWAY, LAMBDA Vmware Cloud, Dockerized container, Sonar Cube. Database - MongoDB, Postgres, Elasticsearch Server - AWS S3 Bucket, AWS SES, Lambda Repository - Gitlab Others - IBM WATSON, XRAY, CloudFront, AWS Cloudwatch, AWS Cognito, IdentityPool, AWS SNS, AWS SES

Lead Mean Stack Developer

Asianetnews•  February 2019 - April 2021

Though my role is Lead Mean Stack Developer, Here I am working as an individual contributor. Only 1 project I am handling alone. Project is headless CMS. Which is complete Serverless build on Angular 1. Technology I am working - complete serverless Frontend - Angular JS BackEnd - NodeJS APIGET WAY, Lamda Database - AWS Dynamodb, ELK Stack (Elasticsearch, Kibana) Cloudfront, Amazon SES, X-RAY, Cloudwatch S3 Bucket, Also we are using Akamai, for caching . JIRA - Following agile methodology, Tracking bug.

Lead Mean Stack Developer

Datanow solutions pvt ltd•  June 2017 - February 2019

I work as a Lead Mean Stack Developer also worked as an indivisual contributor. I am handling team of 20+ members. Handling more than 8+ projects. Which is having only 1 backend. Follow the agile methodology, follow the scrum meeting. Technology I have worked on - FrontEnd - Angular 6+ Backend - Node JS Database - Mongodb, Postgrest MapClustering - MapboxGL Database - Elasticsearch Data Visualisation - Kibana Amazon EC2 Server Amazon s3 bucket Amazon Route53 ML - Sentimental Analysis display as a graph ZOHO - Tracking Bugs

Software Engineer

Let me find e-service pvt ltd•  January 2016 - April 2017

I work as a Software Developer. Here I am My Job role was to write the API and integrated to Frontend. Project was a E-Commerce portal . Technology we are using here - Frontend - Angular 1, Angular 2 Backend - Node JS Database - Mongodb Amazon EC2 - For Deployment Amazon Route 53 for Domain name mapping

Software Engineer

Tangent Pro Biz•  January 2015 - May 2015

Software developer Intern Worked on FrontEnd, Ajax Query, Node js API Database - Mysql