Abhishek Kongari

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System Analyst
Tomia Global• September 2021 - Present• Bengaluru IN
Provide first-level response to customer queries and resolve network and application issues within defined SLAs. Performed system restorations and provided comprehensive guidance to customers on application features, network configurations, and best practices. Documented and escalated complex network and application issues to the operations team, ensuring efficient resolution and knowledge transfer. Analyzed network traces to diagnose and resolve network connectivity and performance issues related to TCP/IP, GSM, GPRS, and 4G networks.
Technical Associate
IndiaFirst Robotics• April 2021 - August 2021• Pune IN
Troubleshooted and resolved technical issues related to custom-built applications and network infrastructure. Contributed to the timely and efficient delivery of projects within budget constraints, ensuring minimal disruption on products. Collaborated effectively with cross-functional teams to implement and support new applications and network upgrades.
Site Engineer
Arka Enterprises• September 2020 - April 2021• Solapur IN
Handling Site installation team, keeping records and completing project timely. Handle Maintenance team, go through maintenance records and approve to share with customer. Handle paperwork team to get clearance of site and installation and legal obligation.