Badges
Certifications
Work Experience
Enterprise Application Specialist
Dougherty County School System •  September 2019 - Present
• Create SQL Reports by request without support or accommodation. • Support the data integrity of the district's Enterprise Application Systems by providing initial analysis of data integration and extract needs and processes. • Integrates instructional applications with district databases or authentication services. • Defines problems, collect data, establishes facts, and draw valid conclusions related to Enterprise Application Systems. • Investigate requirements (hardware, software, etc…) to support instructional applications. • Provide assistance for the effective planning, implementation, monitoring, and support of Enterprise Application Systems. • Maintain applications by testing, communicating, scheduling, and applying updates. • Analyze security and functionality of existing and proposed software and collaborates findings with instructional administrators. • Communicate with staff, vendors, and consultants to facilitate problem resolutions. • Respond promptly to any tickets assigned in Incident IQ ticketing system. • Create documentation as required.
Business Intelligence Analyst (Intern)
ATT•  April 2019 - July 2019
Work with other analysts to identify and propose useful KPI’s for the business. Extract data using SQL. Created visualizations from various data sources (Excel, CSV text files, databases).
Software Engineer (Project)
Albany State University•  January 2018 - December 2018
• Used MySQL code to create objects and manipulate data within the database using the open source administration tool phpMyAdmin. Used Scrum Agile framework for project management. Worked closely with team members to identify, analyze, and resolve potential issues with the software in the development stage to help avoid issues in the final product. Gathered user requirements.
Desktop Analyst
Alorica•  September 2014 - August 2015
• Promptly respond to ticket requests in a timely manner. Installing, diagnosing, repairing, maintaining, and upgrading computer hardware, peripherals and equipment to ensure optimal business performance. Performed system upgrades, patches, and resolved software issues. Develop and test system modifications and enhancements. Perform daily server backups.
Education
Albany State University
Computer Science, BS•  January 2015 - December 2018
3.6 GPA