Conor Voss

Implementation Team Manager

FAST Enterprises•  January 2024 - June 2024•  Helsinki, Finland | Finnish Tax Administration

• Managed team of three developers implementing new functionality for Finland’s “Car Tax” account type • Led meetings with developers, business analysts, testers, and other stakeholders to drive collaboration • Developed project timelines for multiple concurrent initiatives to ensure on-time delivery • Collaborated with client stakeholders to define requirements and strategically plan the scope of changes • Created detailed development tasks and distributed workload across team members to efficiently meet deadlines • Designed comprehensive testing plans and oversaw solution testing processes • Organized cross-functional teams developing APIs for essential interfaces with partner agencies • Revamped the business requirements process for improved clarity, efficiency, and future reference • Oversaw iterative performance improvements to VB.NET code base and SQL queries, leading to drastically reduced job stream duration and improved system latency

Implementation Consultant

FAST Enterprises•  April 2023 - December 2023•  Helsinki, Finland | Finnish Tax Administration

• Engineered job stream processes to effectively identify audit candidates according to complex business criteria • Leveraged SQL and VB.NET to analyze millions of records, cross-referencing customer data from various account types

Implementation Team Manager

FAST Enterprises•  November 2022 - April 2023•  Honolulu, HI | Hawaii Department of Taxation

• Led the implementation of a new payments subsystem for the Hawaii Department of Taxation • Scope of conversion encompassed nearly 31 million existing payments, representing over $100 billion in revenue • Planned, monitored, and executed project timelines across requirements, development, testing, and conversion phases • Authored and assigned hundreds of development tasks for a team of six developers to streamline project flow • Performed rigorous VB.NET code reviews, SQL query optimizations, and solution reviews for each task completed • Developed training initiatives to familiarize users with new functionality • Created technical guides for developers engaged with the new subsystem

Implementation Consultant

FAST Enterprises•  August 2019 - November 2022•  Honolulu, HI | Hawaii Department of Taxation

• Spearheaded a complete redesign of the Hawaii e-Services portal (Hawaii Tax Online) • Achieved a modernized feel and improved navigation across the site through custom configuration, CSS, and HTML, making it easier for users to find the page or web request that they are looking for • Updated 126 web requests to align with best practices for accessibility and seamless user experience • Standardized security protocols across all web logon types, reinforcing data protection measures • Compiled detailed documentation of security scenarios to facilitate comprehensive testing • Recorded dozens of demonstration videos showcasing functionality for client training purposes • Utilized tokenization to enhance security and data archival for credit card payment API on Hawaii Tax Online

Implementation Consultant

FAST Enterprises•  November 2017 - August 2019•  Salt Lake City, UT | Utah State Tax Commission

• Designed and developed functionality enabling the client to outsource collection cases to external agencies • Provided a scalable and efficient solution for multiple collection agencies to be registered as vendors • Implemented file transfer interfaces and data publishing methods to integrate vendors’ efforts with existing collections and payments processes