Mahalakshmi Palani

Graduate Trainee - Software Engineering

FRESHWORKS|FRESHSURVEY•  January 2024 - Present•  Chennai, India

Enabled resend of activation emails for account users, improving onboarding success by 15% and reducing support queries. Implemented logo and favicon upload using AWS S3, enhancing brand customization for 1,000+ customer accounts. Developed an automated email system for paused survey requests, increasing admin alert efficiency by 100%. Standardized thank-you logo across NPS and CES templates, improving design consistency by 25% via AWS SQS. Engineered a bulk API to delete survey responses, reducing manual cleanup effort by 40% through CSV automation + S3 integration. Customized error pages for response update events, improving UX and reducing debug time by 20%. Added validation limits for contact imports, boosting system reliability and reducing error entries by 30%. Assisted developers by creating tools to fetch survey responses by product, accelerating debugging by 30%. Developed public APIs for account user CRUD operations, used by 10,000+ active users. Consumed microservice events to trigger user notifications for imports, improving user visibility of actions. Automated admin alerts when collector usage exceeded 80%, preventing 90% of survey blockage incidents. Introduced object count limits (survey, collector, question) to improve apps stability and prevent overflows. Built a cleanup script to auto-delete unused survey logos in AWS S3, cutting storage usage by 20%. Added dynamic contact placeholders in surveys, reducing manual data entry by 25%. Integrated “Powered by Google Translate” tag, ensuring API policy compliance. Increased image upload limit by 2MB, expanding visual customization options for survey responses.

Project Intern

FRESHWORKS|FRESHSURVEY•  October 2022 - December 2023•  Chennai, India

Wrote unit tests to improve code coverage by 35%, reducing post-deployment bugs and boosting code reliability. Created default CSAT/CES workflows, simplifying survey setup for over 500 users. Resolved 20+ customer tickets with a 95% customer satisfaction rate, showcasing customer-centric development. Conducted QA testing and resolved bugs, reducing production error rates by 20%. Fixed 15+ frontend/backend issues, cutting support ticket volume by 25%.