Mauricio Lattke

Microsoft Windows Administrator

Industrial and Commercial Bank of China - ICBC•  April 2017 - June 2018

√ Responsible for the migration project of more than 600 servers based on Windows Server 2008 and 2008 R2 to Windows Server 2012 due end of support. √ Responsible for branch offices user terminals connectivity migration to an updated security infrastructure designed under Argentinian bank regulations requirements. √ Responsible of analysis and implementation of Office 365 cloud solutions. Securing its access from inside and outside of bank's secured network using ADFS and single sign on with Citrix.

IT Operations Manager

Mobileum•  September 2011 - April 2017

√ Responsible for installation, upgrade and migration of the company roaming testing software for multiple clients across Europe, Asia, USA and Latin America. √ Commitment to customer service in order to build productive relationships, use tact to solve problems creatively and achieve high quality results. √ Researched, tested and implementation of Zabbix monitoring system for more than 150 servers located in different cities around the globe. Based on Windows and Linux OS. √ Responsible for hardware shipping and customs permits for a constant technology update plan for company's servers located in more than 150 cities in USA, Europe, Asia and Latin America. √ Team leader responsible for the execution of software upgrades as needed or scheduled, including emergency roll-outs across all the productive platforms. √ Management of Kayako Help Desk solution in order to work accord company's SLA.

IT Analyst

Compuline Ltda•  January 2008 - November 2010

√ Testing and document all changes and improvements to backup plans to production servers as Active Directory, IIS and SQL. √ Managed Windows XP, 7, Server 2008, 2008, 2008 R2 Troubleshoot network, routing and connectivity issues across various platforms. √ Administered LAN and provided troubleshooting for systems or networking related issues.

IT Analyst

INPEC•  January 2006 - September 2007

√ Provided in-house and client tech support for all levels. √ Created and updated network documentation and inventory √ Conducted training sessions for new employees across different departments in the company as accounting, RRHH, administrative.

IT Analyst

Real Time Solutions•  January 2005 - November 2005

√ Management of Anti-virus licenses sold by the company, including Norman, NOD 32, Kaspersky and Norton. √ Responsible for generate brochures on new antivirus solutions and prepare a plan for marketing the product. √ Trained technical and non-technical customers on the antivirus products remotely or in person at their location.