Muskan Khandelia

Senior Analyst

capgemini•  June 2021 - October 2023

Expertly resolved operational incidents by analyzing root causes and implementing preventive measures, leveraging tools such as Prometheus, Grafana, and Kibana for proactive monitoring. Managed various activities including application deployment, certificate renewal, and Jira task management, while applying ITIL processes for efficient issue resolution and producing comprehensive reports to drive strategic improvements.

Thakur College of Engineering and Technology

Electronics and Telecommunication, BE•  August 2017 - May 2021

Activities and societies: Engaged in multimedia workshops, seminars on Matlab, and logo design with IEEE. Also participated in IEEE-organized poster making and online coding competitions, showcasing creative and technical prowess. Developed a Smart Mirror as a final year project, integrating smart features to serve as a 24/7 personal assistant, optimizing time management and multitasking capabilities.