Palash Rawat

Software Engineer

Outlier-Soul AI•  July 2022 - Present•  Dehradun, UK, India

Tailored prompts for diverse use cases, enhancing project alignment with client objectives across customer support and content creation domains. Redesigned website flows and navigation menus, decreasing misdirected customer service queries by 30% and boosting traffic to underutilized pages. Optimized code and images, achieving a 30% increase in page loading speed and enhancing mobile responsiveness by 40%.

Engineer 1

PowerSchool•  December 2021 - June 2022•  Bangalore, KA

Enhanced the PowerSchool website by customizing modules, resulting in a 30% increase in traffic and conversion rates through improved page load speeds. Streamlined JIRA ticketing and Salesforce case management, reducing average response time by 25% and increasing customer retention by 20%. Designed and implemented registration and assessment forms for 11 school districts, cutting processing time by 25% and boosting operational efficiency. Resolved complex customer issues, improving first-call resolution rates by 15% and elevating overall customer satisfaction. Generated over $250K in annual revenue by developing tailored forms for schools, significantly driving business growth.

Software Engineer UI

Lybrate•  August 2021 - December 2021•  Faridabad, Haryana (WFH)

Transformed a multi-page user experience into a single-page application, boosting customer engagement by 22%. Authored and published 15+ technical documentation on Confluence, enhancing knowledge sharing among colleagues. Redesigned HTML email templates elevating email CTR rates by 65% over 9 weeks.

Associate Software Engineer

PowerSchool•  March 2018 - September 2020•  Bangalore, KA

Spearheaded bug elimination and test case development for a widely used application serving 45 million students and 100+ million users. Innovated email templates to enhance user engagement and got an 18% rise in subscription renewals. Devised dashboard components for report generation and analytics representation in Salesforce CRM, providing actionable insights. Collaborated with different teams to resolve issues faced by customers. Completed tasks according to Scrum sprints. Managed JIRA tickets, Salesforce tickets, Confluence, and plugins.