Badges
Certifications
Work Experience
Data Analyst
Flutter International• May 2021 - June 2022
· Queried large amounts of data using SQL further cleansed and analyzed using Excel/Python, and created predictive models using advanced statistical techniques to identify potentially fraudulent activities and risk areas and suggest solutions. · Conducted fraud and risk assessments for multiple business units, identifying and mitigating potential fraud and risks, and improving overall business performance. · Created interactive dashboards using MicroStrategy and Looker to provide stakeholders with real-time fraud and risk insights and help inform key business decisions. · Collaborated with cross-functional teams to identify potential fraud and risks and design fraud and risk management strategies. · Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources. · Built a library of models and reusable knowledge-based assets to produce consistent and streamlined business intelligence results. · Created executive-level reports to communicate key fraud and risk findings to stakeholders and senior management. · Consistently met or exceeded performance goals, resulting in recognition as a top performer.
Fraud, Risk & Payments Analyst
Flutter International• March 2019 - May 2021
Analyzed large amounts of data to find patterns of fraud and anomalies. Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity and monitor real time queues and identify high risk transactions within the business portfolio. Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures. Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime. Provided exemplary level of customer service to all individuals, including clients and company personnel and handled Point of Contact Responsibilities and Escalations. Produced accurate and timely reports, facilitating measurement, decision-making and engagement with customers.
Security Services Documents Verification Specialist
Flutter International• August 2016 - March 2019
Validate and verify various player related documentation to comply with the Group's licensing requirements in various locations. Where relevant liaise directly with the Group's players via multiple communication channels such as email and/or live chat to assist with account and document verification queries, providing fast, accurate and thorough responses to numerous contacts per shift using pre-approved templates. Monitor player accounts for compliance to online gaming license regulations. Exceeded goals through effective task prioritization and great work ethic and offered friendly and efficient service to all customers, handled challenging situations with ease. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Search & Rescue Associate
Amazon• June 2014 - August 2016
Started as Customer Support Associate (Emails) and progressed towards handling Chat and Phone processes within three month. Recommended to join Special Team - "Customer Support Commandos", which control the breaching SLA's with minimal impact to quality. Appointed as SME and Standing Team Lead for the new hires and cross skilled agents during Peak Season and I was handling a team size of 24 agents. Appointed as Process Mentor to help and guide colleagues who want to improve their performance or those who are in Performance Improvement Program. Lastly, promoted to Search & Rescue Associate team which aims to provide highest quality of Customer Service and perform Account Investigations for any Fraudulent Behavior.
Education
IIT, Madras (Indian Institute of Technology)
Machine Learning & Cloud, Advanced Certification• August 2020 - Present
MLR Institute of Technology, Medchal
Aerospace Engineering, M.Tech• September 2013 - January 2016
MLR Institute of Technology, Medchal
Aeronautical Engineering, B.Tech• September 2009 - June 2013