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Work Experience
Junior Software Engineer
Cognizant Technology Solutions•  October 2022 - March 2023
During my tenure, I successfully resolved an average of 20 support tickets per week on applications like BTK, POEM, and POTS. This involved closely monitoring incoming tickets, triaging issues, and providing timely resolutions to ensure the uninterrupted functionality of these critical applications. Achieved a 95 percent ticket resolution rate within agreed-upon SLAs, ensuring minimal downtime for these critical applications.
Software Engineer Trainee
Cognizant Technology Solutions•  March 2022 - October 2022
Coordinated and managed the BML L1.5 team’s ladder plan activities, resulting in a 30 percent increase in task completion efficiency. Facilitated the successful completion of 50 ladder plan tasks within tight deadlines. Maintained an availability rate of 99.5 percent during on-call rotations, ensuring 24/7 support for critical applications. Maintained detailed documentation of support activities and ladder plan progress.
Education
LPU, Jalandhar (Lovely Professional University)
Computer Science, MCA•  August 2022 - Present
West Bengal University of Technology, Kolkata
Computer Science & Engineering, BCA•  August 2018 - July 2021