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Work Experience
Support Analyst
Tech Mahindra • February 2019 - Present
-Support Analyst at Tech Mahindra > Successfully interpreted data in order to draw conclusions for managerial action and strategy. > Experienced in capturing data, curation, manipulation and visualization. > Created visually impactful dashboards in Tableau for data reporting. > Used advanced Microsoft Excel to create pivot tables and pivot reporting, as well as use VLOOKUP function. > Presented data and conclusions to team in order to improve strategies and operations > Designed spreadsheet models for diverse projects and analysis task.
Associate
Wipro• April 2017 - November 2017
Provided level 1 and level 2 technical supports to the user. Ensured quick resolution of user concerns. Maintain and support systems respond to user service requests and resolve trouble tickets. Hands on experience in Clarify & Service Now (Incident Management Tool) Experienced in troubleshooting VPN, SAP(CMS & BW), Outlook, Citrix. Closed 95% of trouble tickets on the first call without escalation. Commended for quickly resolving complex issues including connectivity problems, system slowdowns.
Education
Chhatrapati Shivaji Institute of Technology, Durg
Electronics & Instrumentation, BE• August 2012 - August 2016