Badges
Certifications
Work Experience
Infrastructure Business System Analyst Intern
Dolby•  June 2018 - August 2018
Served as an IT Service Management administrator and ServiceNow platform developer - Developed, tested, and maintained ServiceNow customization for Dept. and team leads - Supervised implementation and verified contractor's software deliverables - Represented Infrastructure Apps team during digital signage vendor selection - 83% reduction in digital signage and wayfinding application response time - Coordinated and documented digital signage app's international rollout, install, and support
Application Integration Platform Intern
Blue Shield of California Foundation•  June 2017 - August 2017
Developed a web service test suite and performance reports as part of an Agile DevOps team. - 50% runtime optimization of previously written Splunk reporting scripts - Solved Splunk performance report issue of 6 mths, prevented costly architecture migration - Reduced AIP costs with in-house SOAP Web Services tests, formerly outsourced to IBM - Lead instruction of QA team responsible for Web Service performance testing
Assistant Manager
Batteries Plus•  June 2015 - December 2015
Assisted manager to organize, plan, implement, and coordinate retail strategy - Trained sales team for a customer service focus and proper use of electrochemical cells - Managed on-site Point of Purchase system, verified sales and inventory databases
Education
California Polytechnic State University - San Luis Obispo
Computer Science, BS•  September 2015 - January 2020