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Work Experience
Technical Analyst 3
Oracle• August 2015 - December 2019
Support Analyst for Oracle Sales Cloud Software - CRM, Saas Software as a service - Receive service requests from IT admins for Troubleshooting "Break/Fix" issues and configuration - Would resolve the issue or escalate to Dev team if required. - Concepts: patching, upgrading, Test to Production, Publishing, Migrations, workflow logic, etc - Skills: SQL, Linux, Networking, Servers, customization of product through scripting. - Tools - Fiddler, SOAP, Windows
Technical Support Engineer
EMC• December 2011 - August 2015
- Work on Avamar, a Backup and Recovery server and application - Duties: receive service requests from client IT admins regarding Break/Fix issues, Troubleshooting, Applying patches, Configuration, and administration. Escalated issues to Dev team when necessary. - Concepts: RAID, Deduplication, Networking, Big Data, SAN, Client-Server, security policy, server administration. - Skills: Linux, DOS, Networking, performance tuning - Tools: Windows Server, Active Directory, Wireshark, VMware, Hyper-V, Putty, Avamar and EMC internal tools
Education
University of Utah
International Studies, BA• August 2000 - May 2020
Humanities degree. Was inactive for about 11 years. Finishing this spring :D