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Work Experience
IT Field Technician
Milestone Technologies• July 2018 - Present
Provide Apple support to 700 local and global users via chat, telephone, email, and on-site interactions Troubleshoot AV technology for over 150 conference rooms, call centers, and 3 remote support facilities Configure printers, VoIP phones, AV equipment, PA systems to guarantee functional office space to all employees Maintain network infrastructure and performance Purchase new equipment via Coupa for expanding facilities
Service Desk Analyst
Relativity Technologies• June 2017 - July 2018
Managed and maintained support ticket quality control via Salesforce for quick and accurate support Used ITIL framework to aid the development of internal ITSM standards Provided software licensing access and support Managed company-wide Okta service via Workday/AD integration
Education
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