Badges
Certifications
Work Experience
Enterprise Service and Support
Eagle Investment Systems•  May 2016 - January 2017
Responded to help desk tickets in a timely fashion, prioritizing jobs accordingly. Repaired hardware/software complications both creatively and procedurally. Collaborated with employees across all departments from entry level position to executives. Following the summer internship I was asked to return during my winter break from December 2016 - January 2017. I was again contracted to work on another project in November of 2018.
Customer Service Representative
Shaw's Supermarkets•  September 2012 - January 2016
Earned management trust by serving as a cashier/bagger; promoted to a Customer Service Representative (CSR). Responsible for maintaining efficient customer flow through the transaction process. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
University of Massachusetts Amherst
Computer Science, BS•  August 2014 - August 2018
Studied at the College of Information and Computer Science.