Badges
Certifications
Work Experience
Customer Support Analyst
TELUS International Ireland•  May 2021 - Present
• Demonstrated the ability to provide excellent customer support, as evidenced by consistent, high-quality scores. • Proven track record of resolving customer issues in a timely and efficient manner. • Keen eye for detail and strong analytical skills, allowing for accurate and efficient issue resolution. • Highly organised and efficient, with the ability to prioritise and manage multiple tasks simultaneously. • Proven track record of successfully onboarding new clients and ensuring their satisfaction • Investigated and resolved compliance issues in a timely manner. • Conducted due diligence and periodic review to ensure information accuracy and compliance with regulations.
IT Support
Securities and Exchange Commission •  March 2017 - December 2017
• Supported the day-to-day operations of the business; completing any prominent tasks as they arose • Delivered troubleshooting solutions to users experiencing difficulties with the software, hardware, and network connectivity • Dealt with all arising security issues promptly; ensuring all processes and strategies remained on track • Configured hardware and software devices for employees frequently • Explained technical information in non-technical terms to individuals to promote a better understanding • Handled a variety of individual tasks at the request of the senior manager • Reported on repairs and refurbishments; ensuring all company processes were followed continuously.
Customer Information Service officer
GTCO•  May 2015 - September 2015
• Registered and verified Bank Verification Numbers (BVN) to protect customers’ daily transactions across the Nigerian banking sector. • Resolved all customer issues as the first point of contact for the branch. • Entered a range of essential customer information into databases in an accurate and timely manner . • Attended several critical company meetings and team-building activities, collecting and utilising all information relayed. • Provided a bespoke service with strict attention to detail, meeting the needs of every customer
Education
Dublin Business School
Information Systems with Computing, MS•  January 2020 - April 2021
NOTABLE MODULES • Web and App Development, Network Systems, Advanced Databases, Programming for Information Systems, Web Development for Information Systems, Computer Systems Security, Data Analytics and Visualization, and Software Engineering
Babcock University
Computer Science, BS•  August 2012 - June 2016
Activities and societies: Member of Babcock University Computer Club KEY HIGHLIGHT • Dissertation: Developed a web application for a voting system with biometric integration
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Skills
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