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Work Experience
Technical Client Support Analyst
Kubra• June 2017 - Present
• Provided technical support to various government, utility, manufacturing and media clients across North America. • Programmed web and mobile payment and billing solutions. Used C#.NET, ASP.NET, MSSQL, HTML, CSS, Javascript, Java • Specialized in Interactive Voice Response (IVR) technologies using ProNexus VBVoice (Visual Studio toolkit used to map IVR workflow).
Junior Information Systems Analyst
ABB• April 2016 - September 2016
• Managed user access for North American employees in various software applications (Basware, Primavera P6, MS Project Server, Kronos) • Developed training materials and launched an organization wide training workshop for the ServiceNow platform.
Education
Sheridan College
Software Development & Network Engineering, Advanced Diploma• January 2013 - December 2016