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Assistant System Engineer
Tata Consultancy Services• April 2021 - August 2022
I worked as a part of the Production support team. Provided Level-1 and Level-2 support to customers of the Control-M product to ensure continuity of business services. Work directly with application owner to fix issues of failed jobs to avoid future setbacks. Proactively manage the batch schedules as per agreed procedures to meet all defined SLA's ensuring compliance. Built job flows, calendar requirements and scheduling criteria using Service Now for all requests. Establish relationships with all application teams to address essential requirements using Control-M.
Education
University of Central Lancashire
Security, MS