Badges
Certifications
Work Experience
Data Analyst
Concentrix• February 2019 - Present
● Carefully studying the business segment and its key drivers to build a suitable supporting solution. ● Extracting and collating data from various data lakes. ● Building Extract Transform Load(ETL) constructs for transforming data into desired format supported for data analysis. ● Designing and setting up dynamic dashboards to monitor performance of various KPIs over duration. ● Closely coordinating with operation team to provide required deep dive analysis, risk and opportunity analysis. ● Providing operational analysis of call performance and quality based on primary KPI such as Offered calls, Accepted calls, Average handle time, Average speed of answer, Abandonment rate, Survey rating, Net promoter score. ● Providing Staff analysis based on Utilization and Absenteeism reports. ● Providing Root Cause Analysis for the issues that is being faced. ● Driving governance meetings with stakeholder to discuss the months performance, key findings and strategize action plans.
Software Engineer
Ericsson• July 2017 - January 2019
● Providing KPI monitoring dashboard and reporting support for software pipeline performance. ● Report and analysis on issue tickets generated based on transaction issue rate, causation, current state, issue type. ● Routine analysis and reports on application wise and tier wise ticket closure. ● Catch Up meetings to discuss challenges and plan strategies.
Data Analyst Intern
NV-Equips• January 2017 - June 2017
● Providing market analysis on product prices available on market. ● Spatial analysis to strategize trade area for supplier and customer. ● Cost analysis for supply and demand. ● Analyze website traffic to derive insight on click and conversion rates.
Education
VTU
Computer Science, BE• June 2013 - June 2017