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Work Experience
Technical Support
Tech Mahindra •  July 2018 - July 2019
Project Name: National Broadband Network (NBN) Client: Telstra Australia Roles and Responsibilities: • Assisted in troubleshooting and diagnosing the network and router issues for Telstra Customers. • Monitored and fixed the packet frequencies in the fibre optic cables. • Guided the new customers for the seamless installations of the routers. • Assisted the customer success team in solving billing-related issues by providing the usage statistics of the customers. • Helped train new team members in critical competencies. • Acted as the escalation point for any high priority issues. • Skills: Python, FTTP, FTTN, End-to-End Support, Billing, SQL, Sales, SalesForce, VMware, One Call Resolution, On-time resolution Delivery, Installation and Troubleshooting.
Education
University of Hertfordshire
Computer Science, MS•  September 2019 - December 2021
Obtained 2.1 • The second-year Master's Project includes a dissertation regarding developing a program that detects whether people wear facemasks in public buildings. • My project has accomplished the integration of MobileNet Architecture with Computer Vision, enabling me to understand machine learning and Convolution Neural Networks. Notable Modules – Neural Networks and Machine Learning, Theory and Practice of Artificial Intelligence, Artificial Life and Robotics, Advance Research Topics, Research Methods.
Anna University
Mechanical Engineering, BE•  August 2013 - December 2017
Obtained 7.32 CGPA (2.1) Key Skills gained: • I have a keen understanding of the Industrial production process and mechanical design through theoretical and practical experiences. • I believe I have obtained Analytical and conceptual thinking with a conscientious approach to managing workloads. • Ability to handle, analyse and interpret complex data before presenting it back based on the overall analysis made. • University studies have allowed me to achieve advanced problem solving and numeracy skills. • Accomplished communication skills, both written and verbal, developed through numerous essays and presentations. • Proficiency in all areas of Microsoft Office is achieved, including Access, Excel, Word and Powerpoint. Notable Modules – Fluid Mechanics and Machinery, Computer-Aided Design, Thermal Engineering, Mechatronics, Statistics and Numerical Methods, Finite Element Analysis, Principles of Management, Advanced Mathematics.
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