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Work Experience
Software Engineer
EIB• October 2018 - Present
An external staff member of EIB in BMC Team with following responsibilities: • In charge of migrations of new tenants on the digital platform • Providing 2nd and 3rd level support and maintenance for digital platforms (BMC Digital Workplace Advanced and BMC Smart IT) by interacting with customers to understand and solve their problems and find solutions for their needs • Deploying releases, writing documentation and implementing IT solutions with focus on digitization and best practices of ITIL4 • Delivering migration of data projects using ETL tools like Pentaho Spoon from Hitachi • Develop and improving workflows in DWP Advanced catalogue for IT • Build SLA solutions related to business needs of the customers • Participating in the design of complex IT solutions related to workflows for Digital Workplace Advanced. • Involved in integration with business tools like PeopleSoft from Oracle and Archibus to serve more than 6000 customers. • Proposed prevention reporting solutions using Smart Reporting tool Tools and technologies used: JavaScript, Web service (REST, SOAP), XML, JSON, SQL DB.
Software Engineer
Relational FS Romania• March 2016 - October 2018
Projects: • Orange Romania: ROLES: Lead Developer, Administrator, Support, Documentation • Remedy Custom ticketing platform: For this project I was involved in the implementation, testing and support for a ticketing platform made with over 80% custom forms, active links, webservices, escalations, etc. • Remedy migrating, reporting, ITSM for service requests, upgrading and support from v 8.1 to 9.1.02. For this project I’ve done the support part of the tasks and also the debugging for all the problems that occurred during the process of upgrading. Also, I’ve implemented BIRT reports from customer’s needs. In the stage of implementing Service Requests according to the company needs, I had to create, customize and test a Service Request before going live. 2017 • SRR-Romanian Radio Service: ROLES: Team Lead, Administrator, Developer, Support In this project I was the lead in the ITSM implementation team. The main task was to develop CI’s for ITSM and debugging the attachments functionalities and implemented Change Requests using BMC Remedy platform. 2017-2018 • TransFonD: ROLES: Team Lead Developer, Administrator, Support and Documentation Tasks: 1. Compare the systems before upgrading and migrating using BMC Migrator tool 2. Installing BMC Remedy AR System, ITSM, Smart Reporting and configuration on OS Linux RHEL 7.3 environment. 3. Migrate data from Remedy v7.6.04 to v9.1.02 using Delta Data Migrator Tool(DDMT)
Education
University Politehnica of Bucharest
Computer Science & Engineering, MS• September 2014 - September 2019
Main curriculum: • AI-Neural networks • natural languages • Image engineering • Programming • Machine Learning • Satellite Images Database • Classifiers (ELM, SVM, SFVC)