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Work Experience
Data Engineer
CallMiner•  June 2021 - Present
Automating ETL through python, batch, and TSQL/SQL Server SPROCS and dynamic SQL using SSMS. Documentation and ticketing of processes through Atlassion Confluence/Jira. Data Visualization Tableau and PowerBI. Generating Reports. Git and TFS CI/CD.
Software Engineer
Accessibility Services•  March 2021 - May 2021
Temp position. Modified and extended already implemented software to include QOS features of the software and applying bug fixes and updating for the end users
Priority Bulk Representative
Comcast•  February 2019 - February 2021
Offered comprehensive support for Voice, Video, Internet, and Security services. Resolved customer issues while promoting enhanced service options. Managed technician scheduling for on-site service and installations as needed
Customer Service Representative
Alorica•  June 2016 - February 2019
Delivered technical support for various electronics at Costco, including Windows PCs, Macs, Android/iOS smartphones, tablets, TVs, and MS Surfaces. Managed warranty claims for manufacturer defects. Addressed pre-sales inquiries and offered technical insights into hardware functionality and software requirements
Education
Florida Gulf Coast University
Software Engineering, BS•  January 2019 - Present
Past Coursework: Object Oriented Programming, Soft. Eng. Fundamentals, Methodology. • Spring 2020 coursework: Software Specifications, Software Security, Data Structures & Algorithms, Data Engineering, Linear Algebra
Florida SouthWestern State College
Computer Programming and Analysis, AS•  August 2016 - May 2018
• Coursework: Intro to Programming, Network Essentials, HTML, Java Programming, Systems Analysis and Design, C# programming I & II, and Microsoft Web Development (using ASP.NET)