Badges
Certifications
Work Experience
Data Admin
Aventri Inc•  December 2019 - Present
MIS Executive
VDA Infosolutions(client TCS)•  January 2019 - December 2019
Generate and distribute management reports in an accurate and timely manner. MIS reporting to management on a daily, weekly, and monthly basis. Preparing and updating monthly KPI data. Analysation of different Logged calls, Pending calls, and Resolved calls by Network and End User Service team. Analysation for meeting service level agreement. Managing huge amounts of data for preparing the quarterly and yearly reports.
Advisor: Customer Service
Concentrix Services Private Limited•  April 2018 - November 2018
Making outbound calls to guide seller about legal documentation process. Maintaining seller's account data using Excel sheets. Monitoring Call logs, Call duration, and Login hours using Pivot table in MS-Excel.
Associate: Customer Support
Tech Mahindra •  August 2017 - April 2018
Handle client's complaints, questions, and inquiries concerning billing, products, claims, services, and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call. Taking escalation calls as subject matter experts. Monitor and handled incoming call flow. Prepared weekly roster and customer survey feedback in excel sheet.
Education
International Institute of Information Technology
Electronics & Telecommunication, BE•  May 2012 - May 2016
Late Ahilyabai Kakde Sai Polytechnic
Electronics & Telecommunication, Diploma•  May 2009 - May 2012