Badges
Certifications
Work Experience
Business Analyst
Carrington Mortgage Services•  May 2020 - Present
• Develop reporting tools and visualization for marketing and retail call centers' leadership. • Define metrics, analysis requirements, and deadlines for dashboard and report development. • Gather data from various sources, cleaned, formatted and analyzed the data using Power BI, CAS, Excel, and SQL Server to deliver weekly dialer performance reports to dialer, marketing and retail mortgage leaders. • Develop and maintain ad hoc and regularly scheduled reports. • Perform data validation and analysis of all report data to ensure accuracy. • Create operational and ad hoc reports and data extracts to support business processes. • Develop reports using historical or real-time data to support timely business decisions. • Create and maintain documentation of processes, reports, applications, and procedures.
Education
University of Arizona
Business Administration, MS•  March 2021 - June 2023
MBA