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Work Experience
Software Development Engineer in Test
SigFig• July 2018 - May 2019
Contributed to JavaScript/Node.js data-driven automation of a key algorithm. Acted as the primary QA resource for a partner-facing service. Wrote, executed, and maintained manual test plans for the algorithm, and service.
Quality Assurance Engineer
OpenText Corporation• November 2017 - March 2018
Performed feature and regression testing for RightFax. Advised engineers on the direction of the new features and defect fixes.
Senior Principal Technical Analyst
OpenText Corporation• March 2016 - November 2017
Drove root cause analysis of the most impactful support issues. Established processes and training for the RightFax support team. Coordinated with product management and development to ensure new product versions fulfilled the needs of support.
Technical Consultant
OpenText Corporation• May 2012 - March 2016
Provided dedicated support for 10 of the largest RightFax customers. Planned and executed upgrades and migrations of RightFax environments. Acted as the liaison between customers, product management, and development.
Education
Pima Community College
Physical Sciences, Associates• August 2013 - August 2017
GPA 3.7