Senior Data Analyst
Infosys | February 2023 - Present
• Maintaining data science pipeline of Elasticity which is built using Kedro. • Implementing new changes as per inputs provided by client. • Deriving insights and creating analysis and impact of new data run in quarterly run.
Tata Consultancy Services | June 2022 - January 2023
• Led a team of 4 associates to deliver a large-scale program that integrated processes with technology to help clients achieve high performance. • Designed and implemented a Data Transformation solution using Snowflake & Azure Data Factory to automate manual processes of data cleaning. • Worked with minimal supervision to manage a specific area of a project or entire project to solve analytics problems for clients. • Received Employee of the month award for the problem-solving skills
Tata Consultancy Services | January 2021 - June 2022
• Designed and implemented a predictive model using Python and prediction of model further used for expense optimization. • Analysed data from multiple disparate sources using statistical techniques and machine learning algorithms to identify areas for process improvement. • Collaborated with cross-functional teams to translate business issues into specific requirements to develop analytic solutions, and identified appropriate data to support the solution.
Subject Matter Expert
Tata Consultancy Services | April 2017 - December 2020
• Led a team of 30+ associates and acted as part time Team Lead for around 6 months. • Structured strategies to increase Net Promoter Score and achieved highest ever 70% score. • Received multiple awards for Employee of the Month
Customer Service Associate
Concentrix India Pvt. Ltd | September 2014 - February 2017
• Helped to decrease customer return rates by providing excellent customer service. • Brought forth excellent customer service skills and a commitment to customer satisfaction. • Achieved highest number in Best First Call Resolution and highest Customer Satisfaction Ratings. • Worked as bridge between customer and client for all escalated cases.
Dr. Babasaheb Ambedkar Marathwada Universtiy
Computer Science, BS | June 2018 - August 2022