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Work Experience
Senior Business and Quality Assurance Analyst
Berkshire Hathaway HomeServices of America• December 2017 - Present
Technical & Deliverables Highlights: Implemented analytics tracking platform using Segment.io to track user behavior and engagement on each platform. Created a robust and flexible schema to be used for tracking across multiple different real estate brokerage brands. Analyzed user data on our platforms utilizing Periscope Data to create robust product performance dashboards that are shared with CEOs of each real estate brokerage. Metrics for brokerages on our new platform: Users up 73% YOY, Leads up 65% YOY, Bounce rates down 46% YOY Architected automated end-to-end testing framework utilizing Webdriver.io, Selenium and Sauce Labs to create a suite of automated regression and smoke tests to certify quality across all brokerage platforms. Incorporated Applitools into existing automation scripts to create a visual regression testing platform to ensure look and feel of each brokerage platform is correct. Ensured product platform is incorporating all user requirements by working with product manager and engineers to implement all feature requests from stakeholders.
Product Manager
Mobi Corp• November 2016 - December 2017
New Product Development: Fleet Management Compliance Dashboard: Responsible for leading and building a new enterprise application built on Restful APIs that gives fleet managers valuable insights into how to improve operational metrics. Conducted A/B testing to validate and incorporate end-user feedback. Used an agile iterative approach to quickly build and refine this application as needed. Technical & Deliverables Highlights: Gathered user requirements and executed test plans to ensure that product and new feature enhancements are captured. Oversee quality assurance team to set test cases for new products and features, including load, functional, and regression testing methodologies, using Selenium, and other testing tools. Organized and authorized bi-weekly release sets of new products and features. Oversaw release management process and deploy applications using Chef for automated deployments with zero downtime. Work with IT and support teams to develop and fine-tune implementation of infrastructure and application-level alerting system built with Icinga and Nagios.
Education
University of Texas at Austin, Austin
Computer Information Systems, BBA• 2010 - 2014