Badges
Certifications
Work Experience
Support Engineer
Microsoft• July 2017 - July 2023
Support Engineer for the Americas time zone of the Dynamics CE customizations experience. In other words, I worked on cases and situations related to Solutions, SDK, Web Api, Azure Data Factory, Azure DevOps, Azure Functions, ASP.NET, Java scripts and other options that customers have available to extend Dynamics CE functionality. • Providing guidance to engineers during my daily work to spread knowledge and improve customer service by reducing customer pain time. Leading group of vendors during the extended shift. • As a Support Engineer, I constantly explain to the customer how things work, sometimes by providing/explaining scenarios and guiding them. • Troubleshooting power automate flows, power apps, custom connectors, and all the integrations of the platform. • Troubleshoot of issues related to Dev side of Dynamics CRM: Plugins, JavaScript's, web resources, advanced customizations, integrations, USD, Learning Path, Power Apps, Power Automate, Power Virtual Agent and others. Trainer for new hires in Customer Support Team Americas Time zone. I have trained more than 100 people in training related to Microsoft culture and common tools, helping them to accomplish in their roles in a timely manner. • Trainer member of Worldwide Learning Field Trainers Program, impacting people from Europe and Americas Region by welcoming them with the needed information to start their journey at Microsoft. • I was part of the Interviewers staff, interviewing new prospects and learning from other colleagues from different positions helping and understanding how the interview process works. Additionally, I was a part of couple of interview processes internal in Dynamics CRM Customizations team, helping and learning from Managers and escalation engineers
Software Engineer
Encysive Pharmaceuticals• June 2012 - May 2017
I was a part of the development team, developing, testing, and supporting applications in ASP.NET C# using MVC and all .NET features. Leading part of the project
Software Engineer
Softland• January 2008 - June 2012
I was a part of the customizations team, customizing the ERP and working with customers on site, taking requirements, developing, testing and support (all the software lifecycle).
Education
Universidad Nacional
Computer Information Systems, MS• January 2010 - November 2013
Master Degree in Information Technology Project Manager
Universidad de Costa Rica
Computer Information Systems, BS• January 2004 - December 2007
Bachelor Degree in Computer Science