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Work Experience
Product Manager
PT. DAnS Multi Pro• June 2023 - Present
- Support to create flow Incident Management in project. - Make dashboard & filtering incident in JIRA. - Create ticket & collect evidence issues from reporter. - Escalate unresolved issues to a higher level of support and specialist team if needed. - Analyst and category incident. - Provide data incident to group or stakeholder. - Notification incident to related team using incident management dashboard.
Product Manager
PT. Mitra Transaksi Indonesia• November 2021 - June 2023
- Monitoring tickets from Redmine and alert whatsapp. - Update timeline & report weekly incident to group or stakeholder. - Tracking incident from open until closed. - Escalate unresolved issues to a higher level of support and specialist team if needed. - Analyst and category incident. - Arrange and confirm a meeting with the related team. IT Developer and QA Escalate for SIT and Test Case Progress.
Education
Universitas Gunadarma
Information Technology, BE• August 2015 - August 2019
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devaprananda1118 has not updated skills details yet.