Cognizant Technology Solutions | February 2018 - April 2021
Technical Support Analyst • Troubleshoot problems and diagnose system faults. • Developed and implemented system testing plans in support of deployments. • Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns. • Investigated and reported on incidents, resolving problems effectively and efficiently to deadlines. • Maintained detailed documentation and records for all analytical work, providing thorough references to clients.
Data Science, MS