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Certifications
Work Experience
Software Engineer
DataRobot•  March 2020 - Present
As part of the federal team, contributed to COVID project to enable HHS to model infection and vaccination in USA. * Develop ETL jobs and collectors for data * Anomaly detection and data post-processing * Visualisation of the data and reporting of model results * Participate in creating simulation model for infection
Support Engineer
DataRobot•  March 2019 - March 2020
A senior member of the customer success organization, ensuring Customers pre- and post-sales experience is exceptional. Providing proactive and reactive help for POC, Customers and partners. Responsible For * L3 Support Issues * Escalations from Customers and Internal staff * Complex installations including Hadoop * Bespoke installations and configurations * Testing new features for support sign off * Liaising with Engineering and technical requirements.
Customer Success Engineer
Linc Global•  February 2016 - February 2019
Onboarding and post purchase support of global eCommerce retailers. Product Management and software engineering. Integrating customer e-commerce system with Linc's product (Demandware, Hybris, Magento, Shopify, BigCommerce). Designing and troubleshooting HTML email templates (ESP, Sendgrid, Salesforce Commerce Cloud, Mandrill/MailChimp). Debugging and fixing backend/frontend problem with-in product (Python, MySQL, Django, JavaScript, CSS). Supporting and implementing Google Assistant Actions, Amazon Alexa skills, Facebook Messenger chatbots. (AWS, Google Cloud, AI, Machine Learning) Working with engineering to implement functionality.
Principal Engineer
seagate•  2006 - 2014
Principal Engineer
seagate•  2004 - 2014
Performance Analyst
Sabre Corporation•  1998 - 2000
Education
Georgia Institute of Technology, Atlanta
Analytics, MS•  September 2019 - Present
Ivanovo State Power University
Computer Science, MS•  1989 - 1994
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