Badges
Certifications
dvnnorth has not earned any certificates yet.
Work Experience
Loaner Fleet Associate
Mercedes-Benz of Sugar Land•  September 2015 - Present
• Provide excellent customer service throughout the entire loaner car interaction, from counter to drive-off, with accuracy in the collection of vital client data, clarity in the explanation of terms, and precision in the vehicle inspection. • Resolve any and all client issues as they arise. • Inspect all returned loaner vehicles for damages and for service needed to maintain a presentable and well-functioning fleet of loaner vehicles for a luxury client base.
Arrivals and Departures Clerk
FedEx Ground•  June 2015 - September 2015
• Logged all inbound and outbound trailers and arrived or dispatched the loads in FedEx's Transportation Management System (TMS) and Freight Management System (FMS) software. • Completed a daily yard check and reconciled the yard check with yard inventory in TMS and FMS. Researched discrepancies and called in help tickets on unresolved issues. Communicated trailer inventory with FedEx Ground. • Physically checked and sealed all trailers leaving the yard and logged trailer status. • Planned and communicated trailer movement in the yard to the switchers, dock managers, and the control room based on impact to hub productivity. • Directed all linehaul drivers to appropriate locations in the yard for the drop-off and pick-up of trailers. • Printed appropriate paperwork for dispatched outbound loads and distributed them to the linehaul drivers. • Communicated all malfunctioning or damaged equipment to the Logistics Department and when necessary called for repairs on company equipment. • Monitored all outbound dispatch times to ensure loads depart when scheduled.
Telematics Logistics Analyst
car2go N.A.•  April 2014 - March 2015
• Controlled the central stock of proprietary telematics parts for car2go North America and managed their distribution for 15 locations across the United States and Canada. • Worked closely with the procurement team, vendors, customs brokers, and logistics companies to procure parts and ensure prompt clearing and arrival of incoming and outgoing supply shipments. • Helped plan and execute location launches in Los Angeles and Brooklyn and facilitated several technical upgrades to the over 7000 vehicles in the North American fleet. • Repaired damaged and defective vehicle head units and cycled them back to locations to lower costs and increase vehicle availability. • Provided regular feedback to the internal logistics software developer to improve usability and functionality. • Assisted in the training of new fleet managers.
Fleet Coordinator
car2go Austin•  May 2013 - April 2014
• Worked with the fleet manager and location manager to develop and execute daily plans of action to ensure maximum vehicle availability. • Planned and organized the workflow of 2 interns and coordinated the day to day operations of the cleaning service provider. • Achieved average vehicle ready-to-rent rates of 90% and higher for the first time in Austin following the second telematics hardware revision.
Fleet Intern
car2go Austin•  December 2011 - May 2013
• Sought out vehicles throughout the city that were out of service, assessed their condition, diagnosed all existing issues, and returned them to service or transported them to a pertinent repair or maintenance facility according to the daily plan of action. • Updated, repaired, and replaced vehicle telematics hardware. • Executed a daily distribution strategy by staging vehicles in high usage areas throughout the city to maximize revenue potential.
Education
University of Texas at Austin, Austin
Full-Stack Web Development, Continuing Education Certificate•  April 2018 - October 2018
University of Texas at Arlington
University Studies, BS•  June 2015 - July 2016
University of Texas at Austin, Austin
Radio-Television-Film, Some College•  September 2005 - May 2009