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Work Experience
Service Desk Analyst - Senior
Tata Consultancy Services• October 2019 - Present
Offer support for contact by phone or chat to solve the requests on 1st level or, if its needed, send the request/incident with all the information needed for the 2nd level teams. Maintenance of the Knowledge Base checking the the procedures. Training and recycling the procedures - new and current - with the colleagues.
Education
Unopar - North University of Parana
Computer Networking, BS• February 2002 - August 2003
Specialization on Computer Networks.
Unifil - Universidade Filadelfia de Londrina
Information Technology, BE• February 1999 - December 2002
Graduation in Data Processing Technology.