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Work Experience
Retail Operations Specialist
T-Mobile•  April 2016 - Present
Complete inventory management tasks including organization of products, asset protection, cycle counts, reconciliation, and inventory returns. Merchandise and stock products, collateral, Federal, State, and company required postings. Communicate key priorities, merchandising standards, store appearance observations, safety, and security compliance to store leadership team. Analyze financial risks reports to identify areas of improvement.
Technical Consultant
Sprint Nextel•  October 2014 - April 2016
Provided direct customer service support for equipment related problems by performing in house servicing, exchange, and repair of wireless products. Diagnosed mechanical, hardware, software and system failures using established procedures.
Retail Consultant
Sprint Nextel•  December 2012 - October 2014
Provided a total sales solution to Sprint customers regarding their wireless/mobility needs that included selling the value of Sprint's devices, accessories, and service plans.
Sales Associate
Walmart•  July 2011 - December 2012
Worked in the Connection Center department at a retail store in Floresville, TX. Presented customer with information about latest cell phone models and plans offered by service providers to help them select or upgrade to the best contract and hardware for them. Supplied general knowledge of products sold in the electronics area, including but not limited to televisions, gaming systems, media players, digital cameras, computers, laptops, and accessories. Maintained inventory throughout the department. Performed inventory counts on the salesfloor and inventory room.
Scheduling and Dispatch Assitant
Installation Management Services, LLC•  August 2010 - July 2011
Scheduled flooring installations and repairs with Lowe's customers based on customer's schedule and installer's schedule. Notified and dispatched installers of daily schedules. Called customers after installation was complete to ensure customer satisfaction and scheduled follow-up visits if necessary. Maintained file room of customer projects.
Education
Texas A&M University - San Antonio
Information Technology, BAAS•  January 2018 - Present
Relevant Courses: Programming Fundamentals I & II, Scripting Languages, Computer Networks, Information Security, Systems Analysis & Design, Network Security, Database Design & SQL, Advanced Problems in Computer Information Systems.
Southwest Texas Junior College
Computer Information Systems, AAS•  August 2006 - May 2009
Relevant Courses: Intro to PC Operating Systems, Intro to Database, Computer Programming, Information Technology Security, Fundamental Networking Technologies, Supporting Network Server Infrastructure, Web Page Design, Router and Computing Basics, Implementing/Supporting Sever, Wireless Security Development, Operating Systems Security, Security Management Practices.
Texas A&M University - San Antonio