Badges
Certifications
Work Experience
Data Analyst
Aella App• January 2023 - Present
• Analyse data such as outstanding payments, payment histories, and risk factors to spot trends or patterns using SQL, Python and google sheets. • Develop dashboards and reports using Tableau and monitor the performance of the company’s product portfolio using important KPIs and metrics. • Collaborate with the collections team to expose the data needed to drive decisions which include performing analysis using SQL, Python and google sheets to support ad hoc requests and strategic projects. • Developed a customer credit profile dashboard using Tableau, providing real-time insights into customer credit scores, payment histories, and credit limits. • Conducted NPS (Net Promoter Score) analysis to measure customer satisfaction and loyalty, enabling the organisation to identify areas for improvement and implement strategies to enhance the customer experience using Python and Tableau. • Performed a comprehensive analysis of defaulter survey data, identifying underlying reasons for defaulting and providing actionable recommendations to reduce default rates using Python and Tableau.
Collections/Recovery Officer
Aella App• May 2018 - August 2021
• Reviewed customer accounts to determine and analyse the level of delinquency and implemented suitable collections techniques based on account status. • Developed strategies for recovering past-due debts based on insights derived from analyses which ensured that non-performing loans did not exceed 9-11% monthly. • Contacted customers concerning their loan repayments and outstanding debts. • Ensured that records of customer interactions, payment agreements and collection activities were accurate and up to date. • Collaborated with the credit and customer service team to resolve customer complaints and prevent future delinquencies.
Education
University of the West of England, Bristol
Data Science, MS• September 2021 - September 2022
MSc Degree in Data Science
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