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Work Experience
Software Trainer
Software Development Academy•  February 2020 - Present
Teaching the following Courses both In-Class and Online Training : * Python, GIt, * Database ( SQL & NoSQL) * Agile / Scrum Methodology
IT Process Manager
Swedbank•  March 2020 - Present
• Driving innovation, simplification, and automation of ITSM processes at Swedbank. • Service asset and configuration management - CMDB. • Secure quality, efficiency, and regulatory compliance of Swedbank IT. • Organizing IT Service Management Trainings. Tools & Technology: ServiceNow, Jira, Confluence, SharePoint
Data Engineer
Upwork (formerly Elance-oDesk)•  January 2017 - March 2020
• Business Intelligence & Data Analyst • Software Project Management • Bigdata & Data Warehouse Management Tools & Technology: Oracle BI, Oracle Data Visualization Desktop 12c, Microsoft Power BI, Python, R
Software release Manager
betpawa•  March 2019 - March 2020
• Manage all aspects of the end to end software release process together with the Engineering and Project Management team including Sprint planning, backlog review, and release schedule maintenance. • Process Automation, Improvement, and optimization including CI/CD deployment pipeline. • Manage risks and resolve issues that affect release scope, schedule, and quality through lean communication channels. • Incident, Problem & Change Management.
Technical Account Manager
Playtech•  May 2017 - March 2019
• Handle all technical requirements and needs of the client ( Licensee) by providing technical, product, and business knowledge of all products and services offered by Playtech. • IT Service Management (ITIL) including Change & Release Management, Software, and Product testing In this role, I'm the focal point between the client organization and Playtech internal divisions working with both the product and development team in all technical aspects of service delivery. I act as the first contact of escalation in case of critical issues while prioritizing, managing, and resolving all requests, critical issues, incidents, software defects, problems, and risks in order to ensure service improvement and SLA compliance. Tools / Platforms used: ServiceNow, Confluence, Graphana, Graphite, JIRA, MySQL, and more.
Education
University of Tartu
Software Engineering, ME•  August 2016 - August 2018
Main courses: Agile Development, Business Process Management (BPM), Software Economics, Data Mining, Systems Modelling (Application Modelling), and Standard, Project and Quality Management, Software Entrepreneurship, Blockchain Technology.