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Work Experience
Business Intelligence Manager
Appen•  January 2022 - May 2023
KEY ACHIEVEMENTS: Developed centralized reporting directory, increasing visibility for stakeholders across the business. Optimized forecasting visibility by migrating reporting format from Excel to Power BI. Led collaboration with Engineering team to prioritize data warehouse needs, minimizing manual data input and emphasizing efficient flows of data into key reports. Spearheaded an initiative to create comprehensive process documentation for the entire team, enhancing operational efficiency and knowledge sharing while streamlining workflow processes. RESPONSIBILITIES: Develops scope and plan for reporting improvement initiatives, including acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones. Optimizes and improves existing reporting processes, to improve operational efficiency and customer outcomes. Measures, monitors, and evaluates the effectiveness of reporting process improvements post implementation and make appropriate future enhancements. Provide education and training on reporting changes, updates, and improvements for guidelines, processes, and procedures to stakeholders and management.
Associate Project Manager
Appen•  April 2020 - December 2021
KEY ACHIEVEMENTS: Led an initiative to consolidate 100+ individual project data sources into one data source to be used for all-up account level reporting. Created a reporting template for monthly business review based on client playbook, including a robust Excel deliverable and in-depth Power BI reporting model. Worked with major stakeholders to provide a high-level view of staff resources, highlighting areas where employees could be reutilized to maximize working hours efficiently in alignment with the client mandated audit requirements. RESPONSIBILITIES: Utilize Power BI, Power Query, and Excel to manage daily/weekly creation and delivery of key client reports. Write and optimize SQL queries to combine and transform data needed for reporting analysis. Collaborate with internal stakeholders to ensure that reporting visibility meets internal and client expectations. Primary team member to examine new client reporting needs and develop strategy for rollout and delivery. Liaise with internal project teams to ensure data accuracy and to reinforce data best practices in reporting.
Data Operations Associate
The Marketing Practice•  August 2018 - April 2020
KEY ACHIEVEMENTS: Created a comprehensive reporting dashboard in Power BI for a globally recognized program with a key account. Ran an internal training overview session for data team members on the basics of creating a Power BI dashboard. Served as an onboarding specialist for new team members aiding in training of various systems such as Salesforce and Microsoft Dynamics. RESPONSIBILITIES: Demonstrate progress and value to clients through the delivery of comprehensive reporting. Oversee and maintain Salesforce and Microsoft Dynamics CRM, including setup and back-end management. Coordinate data collection, analysis, and presentation of results on a wide range of concurrent projects. Consolidate data from different sources to form one consistent and accurate source.
Education
University of Washington, Washington
Business Administration, BA•  September 2014 - June 2018
2014 Freshman Direct Admit Focus in Information Systems
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