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Work Experience
IT Support Specialist
Mondelez International• April 2019 - Present
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions. - Responded, investigated and resolved 10 individual tickets every day to provide end-user support on Remedy. - Troubleshoot the system and network issues, diagnosed and resolved hardware or software failures. - Updated software versions with patches and new installations to close security loopholes and protect users.
Software Developer
Ministry of Children and Youth Services• May 2017 - April 2018
- Performed very well as an Oracle Developer Analyst for Cognos Business Intelligence (BI) and EBS resulting in strengthened [Oracle] database and SQL familiarity. - Independently performed quality assurance (QA) on existing mappings, successfully catching numerous minor bugs, mal-formatted code violations and sub-standard characteristics to be corrected by the developer before being launched into production. - Attracted very positive feedback from peers, particularly regarding oral communication skills, when partnered with a senior developer to conduct demonstrations and presentations. - Praised for quick turn-around times after having worked with several teams meeting aggressive project deadlines.
Education
Centennial College
Software Engineering Technology (Co-op), B.Tech• January 2016 - May 2019
- Developed an android transit application using Java, Google Map APIs for individual looking for direction while travelling which allow user to find direction from one place to another place. - Designed a full stack web application using React that will allow user to register/log in to explore various aspects of product and allow admin to view all user, add a new user, delete/update existing user. User’s progress is stored on a backend created using Node Express, and Mongo, Restful API (https://soo-project-angular.herokuapp.com/home). - Developed android application for food lovers using Java, Google Map APIs which allow user to locate restaurant based on their food choice (Mandarin, Korean). - Developed restaurant database system using PHP, MySQL which allow user/admin to sign up, log in, log out, add customer, delete records, reserve table, confirm reservation and update records in database, verify clients with two factor verification. - Designed and created ASP.NET page creating role for administrator and user, add or change user role, prompt users to log in to their account and log out, add, search or view information. - Developed an android application to reserve a table in restaurant using Java that allow user to login with email, Gmail, phone number and authenticate them using Firebase authentication to explore the food menu or reserve a table. User’s progress, request to reserve a table is stored in Firebase database.