Badges
Certifications
Work Experience
Database Administrator
Abdullah AlOthaim Markets• October 2019 - April 2021
- Managed the IT operations team and assisted them in application support tasks. - Monitored health and performance of the data center and the POS system servers. - Maintained log shipping and backup status. - Analyzed data for the retail operations teams and developed reports on daily and monthly basis. - Optimized performance of data migration and ETL - Developed SSIS packages for ETL solutions. - Wrote complex queries and scripts for multiple purposes (financial, stock and retail reports, data cleaning/fixing, ETL and data migration). - Maintained SSAS serves performance and data integrity. - Developed SSRS reports. - Maintained data and system security.
Technical Support Engineer
Backend Integrated Solutions• October 2018 - June 2019
-Handled technical support tickets by the phone, through visits or via online remote access and support software. -Managed open tickets and assigned them to other team members. -Installed and troubleshooted routers, switches, broadband devices, LAN, HDDs,PCs, Servers, POS systems, and thermal printers for various business solutions. -Tested new applications thoroughly while deployment and through go-live process -Trained new staff members on technical support and implementation process -Trained clients on using applications. -Troubleshooted time attendance devices and databases and their integration with the company's software -Installed FTP Servers for backup solutions. -Created BI dashboards using Datazen.
Education
New Cairo Academy
Electronics & Telecommunications Engineering, BS• September 2009 - August 2014