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Work Experience
Software Engineer
CenturyLink• December 2014 - July 2020
Worked on the Resolve platform to provide focus on maximizing productivity and reducing business cycles through automation. Closely collaborated with other teams that were impacted by or required Resolve automations to provide support and develop functionality for business needs. Constant contact with BMC Remedy team to create ticket handling automations via REST services. Experience with acquiring and manipulating SPLUNK data. Created multiple A-Z automation flows covering internal malfunction tickets to customer requests on equipment and services. Provided operational triage support for Resolve development. Worked on a topological based network website that allowed users to get information about a network path between two points using google maps.
Associate Consultant
Fenway Group• January 2013 - November 2014
QA tester for the American Airlines eFunds Merchandising Department. Worked in an Agile scrum environment, using CA Agile software for tracking, to gather and define requirements for future functionality that translated into Agile User Stories. Web UI testing for American Airlines’ Refunds website. Tested and developed code via peer programming to create new functionality and support existing processes. Sunset Legacy RAPID system with the eFunds Engine. Experience with load testing via SOAP UI on development and staging environments to verify application and server stability. Created and supported automated daily report metrics for monitoring traffic load and potential issues.
Education
Louisiana Tech University
Computer Information Systems, BS• August 2008 - November 2012
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