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Work Experience
ITS Help Desk — Information Systems Technician I
Central Piedmont Community College• January 2017 - July 2019
-Provided first-level support to users by installing, configuring, troubleshooting and maintaining user’s hardware and software. -Responded to inquiries and requests from users for assistance with the college’s computer systems or personal computers. -Identified problems, troubleshot and provided solutions to assist users. Coordinated with other units within ITS to resolve problems as was necessary.
Education
Piedmont College
Information Technology, B.Tech• July 2017 - Present
Software Development (AAS)
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