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Work Experience
CX Data Analytics Consultant
Liberty Global•  December 2019 - Present
Designed and execute a global data analytics strategy for improving customer experience in the business of cable TV and high-speed internet. Drive insight from data to enhance customer experience and value proposition in a customer product, services, and retention plans. Lead the project of Bot automation in Customer Experience and Customer Support departments.
Education
Hult International Business School
Data Science, MS•  October 2017 - June 2019