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Work Experience
Technology Analyst
Infosys Ltd• December 2017 - Present
Implementing project plans within preset budgets and deadlines Guided clients through large-scale digital transformation projects Provided expert consulting services to clients in the areas of strategy, operations, and technology Monitoring offshore delivery management for technical deliverables of concurrent projects Helped clients navigate complex issues and drive change within their organizations Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests Meeting deadlines and Turnaround Time without compromising quality norms and defining and adhering to SLAs defined Coordinating client needs/enhancements, customization, and software-related issues of clients to provide solutions in adherence to delivery schedules Coordinating the development and reviewing service level targets and ensuring timely closure of priority tickets
Education
Cummins College Of Engineering For Women
Computer Science, BE• April 2013 - April 2017
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