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Work Experience
Order to cash Analyst
accenture• October 2021 - May 2023
• Responsible for setting up new vendor and customer accounts with 100% accuracy and played a key role in maintaining current accounts which led to smooth running of the account receivables and payables process. • Followed up with first line system support to provide the necessary documents needed in setting up the accounts. • Followed up with clients to do the sensitive fields check (bank details, contact details, remittance email address) once setting up the account. • Supported account receivable and payables team with the queries related to account (Update Payment term and method, trading partner, WHT). • Responsible for reporting on internal compliance related to Vendor master data. • Executed UAT testing in test environment and supported in DTP Creation. • Worked along with ERP team to resolve the bugs faced during Business Simulation and hyper care phase.
Collection & Disputes Analyst
accenture• October 2021 - May 2023
• Managed Account receivable customer accounts having a target of 80 customers per day (open, overdue, disputed invoices, promise to pay, broken invoices, refunds). • Effectively analyzed and worked on delinquent accounts by reaching out to customers through outbound, inbound calls and accordingly marking the invoices as promised to pay. • To respond to customers via emails regarding the queries while providing all the supporting documents (Monthly Bank statement, Invoice copies - freight and GST, surcharges details). • To communicate closely with the cash application team by providing them with the remittance details once received from the customer making sure the invoice gets cleared respectively. • Working on disputes emails and accordingly raised disputes and post analysis provided credit note if any. • Initiated refund process post customer confirmation to the management as needed.
Insurance Analyst
Gallagher• August 2019 - July 2021
• Insurance renewal policies for bank account Lloyds along with cross trained in other bank accounts. • Getting initial request from offshore and updating all information of each client in underwriting system – Acturis. • Collected all information from brokers, calculated risks, adjustments, Premiums, Liabilities and accordingly provided endorsements for all individual policies. • Notified agents for any policy cancellations and changes. • Generating and sending respective reports generated to clients.
Education
kaurpooja353 has not updated education details yet.