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Work Experience
Principal Systems Analyst
Fidelity Investments•  June 2023 - September 2023
Gained BPM, Camunda, and Fidelity concepts and technical knowledge to become a solid Systems Analyst • Designed documentation providing guides and capabilities to assist business units in integrating business processes onto the new Camunda-based platform
Senior Automation Engineer
Consolidated Edison•  December 2022 - March 2023
Maintained and enhanced UI and CLI network automations using PowerShell and BMC Network Automation APIs • Created new documentation where missing and updating existing documentation to match current environment
Senior Software Engineer
Five9•  January 2022 - September 2022
Built new SMTP Perl module to email reports to Five9 external customers • Learned Cloud-based CCaaS (Contact Center as a Service), data reports and feeds, and Google Cloud infrastructure
DDI Infrastructure Engineer
Goldman Sachs•  June 2021 - December 2021
Promoted from Analyst to Vice President within six months of employment • Built out US-Based Frontline DDI (DNS, DHCP, IPAM, NTP, Autoproxy) team from Salt Lake City office • Modernized DDI solutions, communication channels, and implementation processes for DDI infrastructure changes
Information Security Engineer
Wells Fargo Bank•  March 2018 - December 2020
Standardized support, access security, and monitoring for Cyber Threat Management Group • Launched role of Scrum Master for team Engineers as part of the enterprise Agile Transformation program • Provided leadership and technical advice for group infrastructure needs (F5 BigIP, DNS, Grafana/Telegraf) and technical documentation needs (MS Word, Confluence, CMS structuring, Visio/Omnigraffle, PDF) • Co-architected installation of Anomaly Behavior Project using MySQL, PostgreSQL, Cloudera Data Platform and Trifacta
Technical Team Lead
Wells Fargo Bank•  July 2015 - March 2018
Mentored and coached Analysts on the team regarding communication, process, and technical or software updates • Migrated mail records (3,000 domains) using Perl and shell script automation because the DNS records were not included in the project. Within a few weeks, I had the whole thing implemented without any additional cost
Network Engineer
Wells Fargo Bank•  August 2008 - July 2015
Provided engineering and support for enterprise DDI infrastructure, applications, and tools • Took lead in consolidating documentation during Wells Fargo and Wachovia merger and participated in migrating workflow and implementation systems and procedures for Analysts • Created first complete set of documentation and network diagrams using Visio, PDF, MS Word and SharePoint platforms
Information Technology Manager
Starwood Hotels and Resorts•  May 2003 - July 2004
Managed technology needs of staff and guests at the St Regis (now condos) and Century Plaza (now Fairmont) Hotels & Convention Centers • Obtained annual funding to pay for necessary infrastructure upgrades during several board meetings • Lifted sales and lowered response times for hotel guests and conference room attendees by pre-ordering technology materials
Education
Collins College
Computer Graphics, Certificate•  August 2002 - December 2002
Brigham Young University Hawaii
Computer Science, BS•  January 1994 - December 1996
Major: Computer Science and Information Sytems Minor: Business Management Studied C++ and Novell NetWare 3/4