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Work Experience
Program Manager
Votarytech• June 2023 - Present
Cultivated and sustained positive business relationships with prominent clients from Telecom, software and chipset industry by Identifying key stakeholders and facilitating regular weekly/Monthly interactions. Achieved operational goals by strategically optimizing resource utilization, minimizing wastage and enhancing cost efficiency. Drafted comprehensive project plans and reports, outlining project scope, defining key milestones and effectively managing risks and issues. As a key contribute in CEO’s office managed diverse ad-hoc projects (eg. IMC, KEKA) implementation, new website development) as well as presenting various data analysis and RCA’s in the forms of reports and dashboards . Performed data analysis on program financials, assessing factors such as earn vs burn rate and earning variances. Developed and executed change management & process improvement strategies, resulting in a 10% increase in communication efficiency and a 50% reduction in billing remittance lag.
Business Analyst
Wipro• April 2022 - April 2023
Engaged with clients (Google) to elicit project requirements, meticulously defined project milestones and phases, and crafted comprehensive SOP documents and detailed project reports. Conducted Gap analysis, Impact analysis to mitigate the identified challenges in Google projects. Provided end-to-end project consulting, spanning problem identification, solution delivery, effort estimation, cost analysis, project scheduling, stakeholder communication. Conducted secondary research and analysis to provide relevant data in the form of reports Assisted in pilot projects/Evals related to business and analyzed the findings using data analysis to come up with actionable recommendations. Responsible for regular project tracking, defining Key metrics, KPI’s and target setting through statistical measures. Performed root cause analysis of issues and escalations and prepared RCA documents Suggested system and policy improvement resulting in improving cycle time by 10% and project quality metrics.
Divisional Manager
BFIL (INDUSIND BANK Ltd)• January 2021 - January 2022
Led a 30-member team, driving targeted vertical growth and ensuring revenue objectives were met. Performed secondary research and analysis utilizing company databases and external sources. Collaborated closely with operations, planning, and product teams for end-to-end lifecycle management of products related to payments and SME loans. Led cross-departmental liaison efforts, fostering interdepartmental relations and ensuring seamless new process integration. Handled data management and analytics, delivering insightful review reports to management. Established and managed account networks, proficiently resolving client operational issues and escalations within defined SLA and TAT. Processed SME loan requests and provided essential banking & Payment services for key accounts. Conducted timely audits of operational tasks Successfully started BMS vertical in a new state and created a network of over 1500 active payment merchants
Education
Sri Balaji University, Pune
PGDM/MBA (Marketing & Finance), PGDM/MBA• May 2018 - June 2020
St. John's College Agra (Dr Bhim Rao Ambedkar University Agra)
B.Com, B.com• May 2013 - June 2016
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